FAQ
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How It Works
1
Choose an Advanture
Please choose the most exciting experience for you!
2
Pick a Date
Please select a date and make a reservation.
3
Wait for the Confirmation
Please wait for our confirmation to see if we can accommodate the chosen time.
4
Payment
You only need to pay after the confirmation of the order, we will send you the details of the payments.
5
Transfer
After the payment, we will discuss the details of the transfer with you.
6
Enjoy!
Finally, your only task is to enjoy our unforgettable program!
Everything you need to know
Questions about the experiences
The card becomes active when first used and remains valid for the selected duration (24–120 hours), allowing free or discounted access to participating services.
The card becomes active when first used and remains valid for the selected duration (24–120 hours), allowing free or discounted access to participating services.
Payments
You can pay via direct Bank transfer. After the confirmation of the order, we will send you the details of the bank transfer.
– Available worldwide –
PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account.
PayPal works as an intermediary between you and a bank.
. All transactions are processed through PayPal, instead of your bank.
Booking
After making the order our customer service will reach out to you via email with the confirmation of the given date. If you will receive an email with the subject of “… Confirmation of..” then your event is confirmed.
If the date is confirmed you can cancel it before 24h. Then we will give you another available dates to choose.
Cancellation
You have to send us an email to [email protected] . If the cancellation was successful you should receive a reply. You can cancel the date before 24h without any fee.
There is a chance for cancellation at aviation programmes because it highly depends on the weather circumstances. If we need to cancel the date due to the weather we will give you another date to choose from. If the given dates are not okay for you we will return the total value of the booking.
There is no opportunity to cancel a confrimed date before 24h. If you run out of time, you’ll lose the right for participating on the program.
Further information in regard of this is available in our General Terms and Conditions.
Transfer
The official pick up point is on Heroes Square (the centre of Budapest). After you make the order we will send you the plate number of the transfer car via SMS on the day of the event.
You can call our Customer Service and we can answer all of your questions.
We will wait you on the Citypark Icerink’s parking lot. We will send the plate number of our transfer car on the day of the event.
